FAQ
SHIPPING QUESTIONS
How much is shipping?
|
Standard Delivery |
(5-8 Working Days ) |
$5 |
|
Expedited Delivery |
(3-5 Working Days) |
$10 |
|
International Delivery |
(6-18 Working Days) |
$20 |
How quickly do you process and ship your orders?
Please allow 1-2 days for processing time during non-release week times
Please allow 2-3 days for processing time during release week times
How can I track my order status?
Once you have placed your order, you will receive a confirmation email with your order number.
How long will it take for my order to arrive?
|
Standard Delivery |
(5-8 Working Days ) |
|
Expedited Delivery |
(3-5 Working Days) |
|
International Delivery |
(6-18 Working Days) |
Do International orders have to pay custom fees?
No! We calculate this into the cost of the shipping.
What shipping carriers do you use?
We mainly use USPS and UPS
ORDERING QUESTIONS
Is your ordering system secure?
Yes, our site and checkout is completely secure and backed by Shopify!
Can I change my order once it's placed?
In most instances it cannot be. If the order has not been shipped or packaged yet we can potentially make an exception as customer service is our main priority.
RETURN & EXCHANGE QUESTIONS
What is your return/exchange policy?
We offer returns and exchanges on damaged or unsalable merchandise. If you order a wrong size, if you pay to ship it back and it is unused and unworn we will accept either.
Where should I send back my items for a refund/exchange?
If you have been approved for a return, please send it to Visionary Fitness LLC 140 Pleasant st, Northborough MA 01532
How long will the return/exchange process take?
We estimate this process takes in total 10-14 business days.
Am I responsible for the return shipping fees?
Yes, if we decide that a return is necessary and there is no defect we ask that you pay the return shipping label.
I received the wrong/defective product?
If you receive the wrong item(s) please contact sales@visionaryfitness.net
GENERAL QUESTIONS
How can I contact you?
please contact us at sales@visionaryfitness.net
What are your customer support hours?
Monday-Friday 9am-5pm
I sent an email and haven't heard back?
If you do not hear back from us within 2 business days, please send us a new email in case the first one got lost in error.
PRODUCT QUESTIONS
Do you have a sizing chart?
Our sizing charts are located in the product descriptions of all of our products!
The item/size that I want is out of stock, when will it be available again?
To keep up to date with our latest restocks and releases, follow us on instagram and sign up for